CRC Basics

The Challenge

For people who are in need of long-term care or support services and caregivers, finding the necessary resources can be a difficult task. Some of the biggest challenges facing consumers are: the disconnection between service providers, redundant application forms and confusing information on available options. Often, this results in a frustrating experience for the consumer who might end up spending a significant amount of time and/or money on the wrong service or source of action. 

The Solution

The main objective of CRCs (Community Resource Connections) is to create a coordinated system of information and access for older adults (60+) and adults (18+) with disabilities, as well as their caregivers. Both public and private pay are considered within this system.

The intent of CRCs is to:

• Minimize confusion for the consumer
• Reduce the number of agencies a consumer must approach to receive services
• Enhance individual choice
• Support informed decision-making
• Increase the cost effectiveness of long-term care support systems

Through the CRC, policymakers and program administrators will respond more effectively to individual needs, address system challenges and reduce the unnecessary use of high cost services. 

Community Resource Connections

The new local CRC initiative is the key component to an effectively managed, consumer-driven system of long-term supports and services in our community. Both Mecklenburg and Cabarrus counties have chosen a 'no wrong door' model, where the consumer can effectively access information and services through any number of community partner doors. No more repeating the same story to each agency, no more calling several sources for referral information. The CRC will seek to eliminate the confusion and frustration faced by many trying to access information and resources.